Returns and Refund Policy

Overview

We are committed to providing a seamless shopping experience for our customers. This policy explains the terms and conditions for returns, refunds, and exchanges. By purchasing from our website, you agree to abide by the terms outlined below. 

Return

1.1 Eligibility for Returns

Products may be returned under the following conditions:

• The product is defective, damaged, or does not match its description.
• You received the wrong item, wrong size
• You are not satisfied with the product, provided it is unused and in resalable condition.

1.2 Return Time Frame

• Customers can request a return within 3 days from the date of delivery.
• Products beyond this time frame are not eligible for returns.

1.3 Condition of the Item

Products must be in their original condition, including:

• Unused, unwashed, and undamaged.
• Original packaging, tags, labels, and accessories intact.
• Manuals, warranty cards, and any other included items.

1.4 Non-Returnable Items

Certain products cannot be returned due to hygiene or customization, including:

• Personal care items (e.g., cosmetics, skincare).
• Undergarments, swimwear, or intimate apparel.
• Customized, personalized, or engraved items.

2  How to Initiate a Return

2.1 Return Process

To return an item, follow these steps:

• Log in to your account and go to the “Orders” section.
• Select the order/item you wish to return and click on “Return.”
• Fill out the return form, providing:

                 Reason for return (e.g., defective, wrong item).

                 Photos or videos of the product (if applicable).

• Submit the request and await approval from our customer service team

2.2 Approval and Instructions

Once your return request is approved, you will receive, Confirmation email with return instructions.

Refund

Refund Options

Refunds are issued through the following method:

Original payment method (e.g., credit card, UPI, bank transfer).

Refund Processing Time

Refunds will be processed within 5-10 business days of receiving and inspecting the returned item.

The time it takes for funds to reflect in your account depends on your payment provider.

Customer Support